SHIPPING & REFUNDS

Shipping Policy

All livestock are shipped using overnight delivery via FedEx and UPS.
Our shipping department operates Tuesday-Thursday, excluding holidays.
Should the risk of weather-related delay be too high, we reserve the right to delay your shipment until more favorable conditions exist.
To ensure safe arrival, we reserve the right to delay any livestock orders during delivery surges (to avoid potential delays).
At this time, shipping is only available within the United States.
To be eligible for our 48-hour live post-arrival guarantee, recipients are responsible for ensuring their availability to receive, unbox, inspect and acclimate livestock within 2 hours of package delivery. Please see the Refund policy below for additional details.

Shipping Rates- Livestock Overnight Delivery

$60 flat rate for orders less than $250.
Free Shipping for orders over $250.

Refund Policy

Live Animals' 48-Hour Live Guarantee

48-hour Live Guarantee
If livestock is DOA (Dead On Arrival), and you would like to request a refund or replacement, a picture must be sent to info@theclowneryjax.com within 2 hours of reported package delivery.
If livestock dies within 48 hours of receiving the package, pictures meeting the following requirements must be sent to info@theclowneryjax.com :
- Pictures must be clear and show all sides/angles of livestock.
- There should be no signs of harm (e.g. from other tank mates).
- Pictures must be sent by the 48-hour cutoff to be eligible.
If satisfactory evidence is provided, we will inform you via email reply within 48 business hours. Recipient will be eligible for refund for purchase, store credit, or replacement (maximum of single replacement per order, shipping not included).
Shipping costs are non-refundable.
Delays due to inclement weather will not be eligible for a refund.

Temperature Acclimation & Release

Once you have received your shipment, be sure to "float" the bag in your established tank for 10-15 minutes until the bag temperature feels similar to the tank temperature. Once the temperatures are close, open the bag, discard the water inside the bag, and add the fish into the tank. This creates a less stressful acclimation process after your fish's overnight journey!