The Clownery Jax (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit or make a purchase from www.theclowneryjax.com.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Information: Name, email address, shipping address, and phone number.

• Payment Information: Credit or debit card information entered during checkout.

• Order Details: Items purchased, transaction date, and shipping preferences.

This information is collected when you place an order, contact us, or interact with the site.

2. How We Use Your Information

We use your information strictly for business operations, including:

• Fulfilling and delivering your orders

• Processing payments and issuing refunds (if applicable)

• Communicating about your order or responding to inquiries

• Improving our website and services

• Complying with legal and tax obligations

Your information is not sold or rented to any third parties.

3. Payment and Data Security

All transactions are processed securely through Wix’s payment system or integrated third-party processors (e.g., Stripe, PayPal). We do not store your payment details on our servers.

We take reasonable precautions to protect your information using industry-standard security measures, including SSL encryption and secure access controls within the Wix platform.

4. Data Storage and Third-Party Tools

Your information is primarily stored and managed through the Wix platform. In some cases, information may be exported or integrated with other tools we use to manage orders, marketing, or communication.

We also use third-party tools and services such as:

• Google Analytics (to understand website performance)

• Marketing tools like Wix Email Marketing or others to share updates and promotions (opt-in only)

• Meta Pixel or other retargeting tools for advertising purposes

Cookies or tracking technologies may be used to personalize your experience and analyze site usage. You can manage cookies through your browser settings.

5. Shipping & Fulfillment

We ship exclusively within the United States using UPS. Shipping details you provide (name, address, contact info) are manually entered into our UPS account to complete your delivery.

6. Communications and Email Marketing

We may send you transactional emails related to your order. If you sign up for marketing or newsletters, we’ll also send you occasional promotions or updates. You can unsubscribe at any time using the link in the email or by contacting us.

7. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Request that we correct or delete your data (unless required for legal reasons)

• Opt out of promotional emails at any time

To exercise these rights, contact us at info@theclowneryjax.com.

8. Data Retention

We retain order and customer data for as long as necessary to fulfill the purpose for which it was collected — typically for accounting, legal compliance, and customer support purposes.

If you wish to request deletion of your information, please email us.

9. Children’s Privacy

We do not knowingly collect or solicit information from anyone under the age of 13. If we learn we have collected personal data from a child, we will delete it immediately.

10. Changes to This Policy

We may update this policy occasionally. All changes will be posted here with an updated effective date. Your continued use of the site constitutes your agreement to the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, or how your data is handled, please reach out to us:

The Clownery Jax
Jacksonville, FL
info@theclowneryjax.com
www.theclowneryjax.com

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Effective as of: 14 November 2025